Last Updated: 22/09/25

At IZO Academy, we provide both digital educational services and (in some cases) physical study materials. This Shipping & Delivery Policy explains how and when you will receive your purchases.

1. Digital Products & Online Courses

  • Instant Access: Once payment is confirmed, students will receive immediate access to online courses, digital notes, and e-resources via their registered email or student dashboard.
  • Access Issues: If you face any issues accessing digital content, please contact izoedtechsolutions@gmail.com within 24 hours.

2. Physical Products (if applicable)

  • Processing Time: Orders for physical study materials (books, kits, printed notes, etc.) are processed within 2–5 business days of payment confirmation.
  • Shipping Partners: We work with trusted courier services for domestic and international deliveries.
  • Estimated Delivery Time:
    • Within India: 5–10 business days
    • International: 10–21 business days (depending on customs & location)
  • Tracking: A tracking ID will be shared via email/SMS once your order is shipped.

3. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout.
  • Free shipping may be offered on selected products or promotions.

4. Delays in Delivery

  • Delivery timelines are estimates and may vary due to unforeseen circumstances (holidays, courier delays, natural calamities, strikes, etc.).
  • IZO Academy is not responsible for delays beyond our control.

5. Damaged or Missing Items

  • If your physical package arrives damaged or with missing items, report it to izoedtechsolutions@gmail.com within 48 hours of delivery with pictures.
  • Replacement or re-shipment will be arranged after verification.

6. Address & Contact Details

  • Customers are responsible for providing accurate delivery details.
  • IZO Academy will not be liable for failed deliveries due to incorrect or incomplete addresses.

7. International Shipping (if applicable)

  • Additional customs duties, taxes, or import charges may apply based on your country’s regulations. These are the responsibility of the customer.

8. Contact for Shipping Support

📧 izoedtechsolutions@gmail.com
📞 8714738383
🌐 academy.izocollective.com